Privacy Policy

Privacy Policy

Shephard & Shephard Solicitors respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and store your personal information when you use our website or engage our legal services.

By using our website or providing personal information to us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

If you provide personal information about another person to us, you warrant that you have informed that person and obtained their consent to provide their information to us.

  1. What personal information we collect

The types of personal information we may collect include:

  • your name
  • contact details (including address, telephone number and email address)
  • information relating to legal matters for which you seek our services
  • information about your business or organisation (if applicable)
  • billing or payment information
  • identification documents where required for legal or regulatory purposes
  • any other information you choose to provide to us

If you apply for employment or work experience with us, we may also collect information contained in your CV or application.

  1. How we collect personal information

We collect personal information in a number of ways, including:

  • when you contact us through our website
  • when you email, telephone or meet with us
  • when you provide documents or instructions in relation to a legal matter
  • when you subscribe to updates or communications from us
  • through cookies or analytics tools when you use our website

Where possible, we collect personal information directly from you.

In some circumstances, we may collect personal information from third parties such as:

  • courts or government agencies
  • other solicitors, barristers or professional advisers
  • parties involved in legal matters we are handling
  1. Why we collect personal information

We collect and use personal information so that we can:

  • provide legal advice and services
  • communicate with clients and potential clients
  • respond to enquiries
  • manage and administer our practice
  • comply with legal, regulatory and professional obligations

We may also use personal information to inform you about legal updates or services that may be relevant to you, unless you opt out.

  1. Disclosure of personal information

We may disclose personal information where necessary in connection with the provision of legal services, including to:

  • courts and tribunals
  • government authorities or regulators
  • barristers, experts or professional advisers
  • other parties involved in a legal matter
  • service providers who assist us in operating our business (such as IT providers)

We may also disclose personal information where required or authorised by law.

We do not sell personal information.

  1. Website usage, cookies and analytics

Our website may use cookies and analytics tools to help us understand how visitors use the website and to improve functionality.

Cookies are small data files stored on your device. Most web browsers allow you to control or disable cookies through your browser settings.

Disabling cookies may affect how the website functions.

  1. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored:

  • electronically in secure systems; or
  • in physical files held at our offices.

Access to personal information is restricted to staff and service providers who require the information to perform their duties.

  1. Access to and correction of personal information

You may request access to personal information we hold about you and request that it be corrected if it is inaccurate, incomplete or out of date.

Requests for access or correction should be made using the contact details below.

In some circumstances, access may be restricted where permitted by law.

  1. Complaints

If you believe we have breached the Privacy Act or mishandled your personal information, please contact us and we will investigate your complaint.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

  1. Contact details

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Shephard & Shephard Solicitors

21 George Street, Parramatta NSW 2150

PO Box 409 Parramatta NSW 2124

02 9635 8255

shephard@shephard.com.au

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.